FREQUENTLY ASKED QUESTIONS
HOW FAST WILL MY PACKAGE SHIP AND WHAT'S THE DELIVERY TIME?
For deliveries in Canada, orders are shipped M-F within 1 business day of your order from our warehouse in Ontario. Orders are unable to be changed once your order has been submitted- we move that quickly, so please double-check all your information before finalizing your order.
We offer the following shipping methods:
- FREE standard delivery - transit time estimated to be 3-9 business days
Expedited Options for an additional fee calculated at check out (based on your shipping address)
- Canada Post Xpresspost - up to 3 business days
- Canada Post Priority - up to 2 business days
*Please note that estimated transit times do not include the order processing time of 1-2 days. Unfortunately, carriers no longer guarantee delivery estimates (even for expedited options, see below), and SlumberPod cannot issue shipping refunds or waive return fees for orders that arrive later than expected.
See this disclaimer from Canada Post regarding ship times:
Delivery standards are based on normal delivery conditions and are subject to change without notice. The on-time delivery guarantee may be modified during peak periods (see canadapost.ca/notice) or suspended due to causes beyond Canada Post’s reasonable control, including, but not limited to, acts of God, epidemics, labor disruptions, equipment failures, or unanticipated surges in volume. Other terms and conditions apply.
Protect your order from being lost, damaged, or stolen!
We offer Route Delivery Insurance as a way to protect your order in the event the package is lost, stolen, or damaged. This option is the default and will automatically be applied to your order upon checkout (for a nominal additional fee) because we highly recommend this :)
* Please note that if you have opted out of Route for additional coverage, carriers will not reimburse for stolen orders. If your package was lost or damaged in transit, we are not able to replace or reship your order without a claim submitted by you to the shipping carrier.*
Shipping Issue Scenarios:
ISSUE : MISSING: TRACKING SAYS DELIVERED BUT NEVER RECEIVED
STEP 1: CONTACT THE SHIPPING CARRIER
The faster you reach out to the shipping carrier, the better the chances are that your package will be recovered.
Contact Canada Post
STEP 2: CHECK WITH NEIGHBORS OR THE FRONT DESK/OFFICE
Sometimes your neighbor might have received your package and didn’t look at the name or address before opening it. If you live at an apartment complex or had the package delivered to a work location, make sure to ask the front desk or office to see if the package was delivered there versus your doorstep or desk.
STEP 3: ASK OTHER HOUSEHOLD MEMBERS
Yes, we have seen this happen — a partner brings in a package and shoves it somewhere out of sight. It doesn’t hurt to double-check that no one else in the household has seen any recent packages.
If you are unable to locate the package after the above steps, continue.
NEXT STEPS IF YOU PURCHASED ROUTE DELIVERY INSURANCE:
STEP 1: CHECK EMAILS FROM ROUTE
You will want to check and make sure you have not received any recent emails from Route regarding a delay or issue in your package shipping.
STEP 2: START A CLAIM/ISSUE WITH ROUTE
You can click here to submit a claim with Route. You will just need to have your order number and email address on hand, but they will then take care of everything else and help get you taken care of!
LASTLY: CONTACT US
If you have any issues with Route or submitting your claim, please send email@example.com an email with your order number, and we will help submit your claim through Route!
NEXT STEPS IF YOU DID NOT PURCHASE ROUTE DELIVERY INSURANCE:
STEP 1: SUBMIT A CLAIM TO THE CARRIER
IF YOUR CLAIM IS APPROVED BY THE CARRIER:
IF YOUR CLAIM IS NOT APPROVED BY THE CARRIER:
If the carrier denies your claim, unfortunately, we will not be able to assist you further. This is a reason why we highly recommend purchasing Route package protection.
WHAT IS A SLUMBERPOD?
SlumberPod is a quick-assembly privacy pod that helps babies/toddlers get a good night's sleep and is:
- Dark inside — creating an optimum sleep environment
- Built with safety in mind — passes applicable consumer product safety tests and more (see Safety below for details)
- Bottomless design to enclose travel crib, mini-crib or select toddler cots (see list below)
- Quick and easy to set up and disassemble
- Made of unique fabric that is breathable (air-permeable) and light-blocking
- Outfitted with ventilation windows and pocket for baby monitor or sound machine (see blog for more details)
- New 2.0 features (introduced Sept 2020):
- Fan pouch designed by airflow experts at Georgia Tech (SlumberPod Fan sold separately)
- Two revised ventilation panels using a fly design that allow for increased airflow while maintaining blackout
- Monitor pouch located higher on the pod, allowing the monitor to be inserted horizontally to capture entire playard, mini-crib or toddler cot
- Navy main-body fabric with gold stars on pole sleeves
- 50 inches long, 36 inches wide, 56 inches tall when assembled
- Pair of sturdy aluminum shock cord poles
- Fabric [breathable] 85% polyester, 15% spandex.
- Folds down into 17 inches by 5 inches by 6 inches bag for storing or travel.
- Product including travel bag = 5 pounds.
- (Playard/travel crib not included) Always use modern and compliant products to create and maintain a safe sleep environment inside SlumberPod
Looking for a thorough independent review of SlumberPod? Check out Upside Dad's review of SlumberPod, including an illustrated assembly guide and tips.
WHAT PLAYARD MODELS IS SLUMBERPOD COMPATIBLE WITH?
It is important to find a playard that matches the SlumberPod’s dimensions. Luckily there are a ton of great options!
SlumberPod fits playards up to 44 inches long, 30 inches wide, and 38 inches tall, including but not limited to the following playard models: 4moms® breeze® Playard, BABYBJORN® Travel Crib Light, Baby Trend® Deluxe Nursery Center, Cosco Funsport® Play Yard, Dream On Me Portable Playard, Dream On Me Travel Light Play Yard, Evenflo® Portable Deluxe Playard, Fisher-Price® Ultra-Lite Day and Night Play Yard, Graco Pack-n-play®, Graco® Travel Lite Crib, Guava Family® Lotus Play Yard, Foundations Essentials Portable Travel Yard, KidCo® Travel Pod Portable Playard, Nuna™ SENA™ Aire Travel Crib, phil&teds® Traveller™ Portable Crib, Safety 1st Happy Space Play Yard, Ingenuity™ Smart and Simple Playard™ - Bryant™, gb Lufta 3-in-1 Sleeper Play Yard, Nuna Sena™ Aire, Costway Foldable Travel Baby Playpen Crib Infant Bassinet Bed.
SlumberPod also fits some mini-cribs including Babyletto Mini Crib, Bloom Alma Mini-crib, DaVinci Emily 2-in1 Mini-crib, Dream On Me Aden 4-in-1, Delta Children portable crib, and LA Baby® The Original Bedside Manor Mini Crib.
SlumberPod is ALSO compatible with several cots and small inflatable mattresses (using the recommended ages for use) including the Regalo My Cot Portable Toddler Bed™, Ozark Trail Kids Camping Airbed, Baby Delight Go with Me Bungalow Deluxe Portable Travel Cot, and The Shrunks' Junior Toddler Travel Bed (currently out of stock).
We'd love your feedback on other mini-cribs, playards, inflatable mattresses and/or travel cots you've tried that aren't on the list. Please contact us (or email firstname.lastname@example.org) with the info!
SLUMBERPOD SET UP:
- If possible, set up the pod at home before your trip (the printed instructions are sewn into the draw-string carrying bag or can be downloaded here.)
- Check out this helpful blog written from feedback from customers: https://www.slumberpod.com/blogs/our-blog/received-your-slumberpod-helpful-tips-for-more-nighty-nights
- IMPORTANT: Don't bend the poles with too much force (the poles are sturdy but not indestructible).
- Always use in indoor, climate-controlled conditions.
- Always set up SlumberPod away from window blinds and other cords that could present a hazard.
- Do not add extra soft bedding. Remember that with any any bassinet or playard, bare is best.
HOW DOES SLUMBERPOD'S VENTILATION WORK?
NOTE: SlumberPod's safety testing was conducted with all ventilation flaps closed and no fan. For more information, read our blog about SlumberPod and safety.
Ventilation flaps are offered for those who (1) want more airflow and/or (2) want less blackout. There are two different ventilation panels on the SlumberPod version introduced November 2020.
The set of ventilation panels on the front of SlumberPod (top and bottom) have a plastic toggle to loop to a ribbon to hold it open. The top one has several notches in the ribbon so that it can be opened wide, medium or slightly open. These ventilation flaps have black mesh inside.
The set of ventilation panels on the back of SlumberPod are the new "kickstand" or fly-style ventilation flaps. They have a velcro "stick" that holds the flap up from the main body allowing air to pass through. The flap at the top works in conjunction with the fan in the bottom corner (placed so that the air flows to the left) creating a vortex of air (like a chimney effect) inside SlumberPod (thanks to our friends at ATDC -- Georgia Institute of Technology, who helped with this design). This air flowing doesn't directly blow on your little one, instead creates airflow circling within SlumberPod providing more comfort. The two "kickstand" flaps have netting inside to allow for maximum airflow. The top kickstand flap does this while maintaining blackout.
WHAT ARE SOME TIPS FOR GETTING MY CHILD USED TO THE SLUMBERPOD IF THEY ARE HESITANT?
Our beta testers, sleep consultant affiliates, and customers shared the following advice:
- Set up the pod at home before your trip.
- Put the SlumberPod in the living room for your kid(s) to explore.
- If possible, have your child sleep in their playard and SlumberPod at home before traveling. Sleep consultants recommend first use at night-time sleep, as your little one will be more tired.
- If your baby or toddler is nervous about zipping the main zipper closed, try letting them sleep the first time or two with the zipper open or partially open -- then they may be more comfortable zipping it later. (Note: for babies under a year old, we recommend opening the vents after the baby falls asleep and leaving the main window at least partially open.)
- And/or let your baby fall asleep with the zipper open or partially open, then zip it up after he/she falls asleep
More tips and best practices are available on our blog dedicated to first use.
WHAT AGES ARE RECOMMENDED FOR SLUMBERPOD?
SlumberPod is recommended for ages 4 months and older and can be used with playards and mini-cribs. After graduating from these sleep products, SlumberPod can be used with toddler cots and inflatable mattresses for children up to 5 years old.
Always use modern and CPSC-approved sleep products inside SlumberPod for babies and toddlers and maintain a safe sleep setting. Safe Sleep/Bare is Best | CPSC.gov
Why 4 months and older?
Per AAP guidelines for safe sleep, newborns are most vulnerable and should be monitored often. Slumberpod supports using this product in a safe manner and for the ages described. Always use modern and CPSC-compliant and approved sleep products for the age of your baby or toddler to maintain a safe sleep environment inside .
IS SLUMBERPOD SAFE?
SlumberPod passes all applicable juvenile product safety tests in the United States, Canada and Europe. We know, however, that parents and caregivers may wish for additional independent
Although the pod was designed (material and design itself) with airflow in mind, we took an extra step to ensure that caregivers’ concerns were addressed. We submitted SlumberPod for an additional, voluntary assessment and expert opinion using advanced test methods. The evaluating doctor (selected by the independent, third-party lab – and not by the SlumberPod team) independently concluded that the product “presents a low hazard” for CO2 rebreathing.
HOW IS SLUMBERPOD DIFFERENT THAN A "CRIB TENT"?
You may notice that our communications don't refer to Slumber as a "crib tent" and here's why:
- SlumberPod is completely free-standing and doesn't attach to the playard or crib. According to many online sources, a crib tent is "a cover that attaches to a crib to prevent a toddler from climbing out of the crib." SlumberPod is designed with safety in mind NOT to confine your little one should they climb out of their playard — and the pod's premium fabric provides ample stretch so not to entrap your little one.
- SlumberPod's air permeable (or breathable) main fabric is 85% polyester and 15% spandex and is not made of the mesh that is typically associated with the hazards of crib coverings referred to as "crib tents."
Click here for a copy of a more detailed document showing how our product is different from a crib tent.
DOES THE POD HAVE A BOTTOM?
Our privacy pod structure is bottomless, allowing you to easily slip it over a standard-sized Playard, mini-crib, or select toddler cots (sold separately).
HOW DARK IS SLUMBERPOD? WE PREFER COMPLETE DARKNESS — IS THAT AN OPTION?
Absolutely, complete darkness is an option with the ventilation flaps closed. See our video that was filmed from inside SlumberPod under TV studio lights to get an idea. You literally can't see your hand in front of your face!
IF CLOSING THE VENTILATION FLAPS FOR THE MOST DARKNESS, IS THERE STILL AIRFLOW?
Although made of breathable fabric, it is recommended to use SlumberPod in a well-ventilated and climate-controlled environment — as it is approved for indoor use. You can open one or more vents for overnight sleep (when parents are going to bed and lights are out) to increase airflow if needed. Dress your little one for possible 1-2 degree difference inside SlumberPod. Also - In addition to passing all applicable juvenile safety tests, we had extensive tests done to include CO2 rebreathing by a third-party, independent lab. It was deemed low hazard with the vents closed.
CAN A BABY MONITOR OR CAMERA BE USED WITH SLUMBERPOD?
There is a zippered pocket that is accessible from the exterior of SlumberPod and has a clear vinyl interior. Some monitor instructions include language regarding placing the monitor camera in an enclosed place. If you no longer have the instructions, please check the monitor company’s website or the paperwork that came with your monitor to be sure.
Read our blog post for more information about compatible video monitors.
NOTE: Some video monitors now have an auto-focus feature that may focus on the vinyl - and not on your little one.
Try this tip for achieving the best "full view" of your little one with your monitor inside SlumberPod:
IS SLUMBERPOD SOUNDPROOF?
No, the fabric does minimize some noise but doesn't create a totally soundproof barrier. Use your favorite sound machine beside SlumberPod or in the fan pouch if not using a fan, especially if your little one is accustomed to it. It's important to mimic their sleep environment and routine as much as possible.
WHAT ARE THE WASH/CARE INSTRUCTIONS?
The material can be spot cleaned as needed. The pod material is a premium polyester/spandex blend.
SlumberPod can also be machine washed in cold water (making sure the fabric isn't inside out, as this could damage the monitor pouch) on the delicate cycle using your favorite detergent (no fabric softener) — and air-dried. It's extremely important not to dry with heat (in a dryer), as heat will damage the baby monitor pouch.
WHAT’S THE DIFFERENCE BETWEEN SLUMBERPOD AND A CAMPING TENT?
Here are the key differences: 1. Many tents are treated with flame retardant chemicals and our pod is not. 2. Tents are made from waterproof materials that are not air permeable; our privacy pod is made from a premium, breathable fabric and has air vents you can open up as well. 3. Our structure is bottomless, allowing you to quickly and easily slip it over a playard. 4. A tent that would fit a playard inside would be giant (especially to fit the crib through the entryway); our pod is specially designed to be the same width and length as a playard, meaning it doesn't take up much room in a hotel room. (If you’ve set up a camping tent before, the way the poles work will feel familiar to you, which is a good thing!)
DOES SLUMBERPOD KEEP MY CHILD FROM ESCAPING THEIR PLAYARD?
No. Adult supervision is required and the use of the SlumberPod does not substitute for close supervision and caretaking. SlumberPod isn’t built/designed like crib netting or a crib tent that attaches to a crib. SlumberPod completely covers the playard or other CPSC-approved sleep surfaces, it is not intended to confine.
CAN I USE SLUMBERPOD OUTDOORS?
SlumberPod is recommended for and approved for indoor use in a climate-controlled room (AC or heat).
IS SLEEPING IN THE SAME ROOM AS A BABY REALLY A STRUGGLE?
YES! We’ve since talked to hundreds of parents who struggle when sharing a room with a baby—and we’ve seen countless social media posts fretting about this same issue. More than 80% of 600 parents we recently surveyed said their baby or toddler who sleeps great at home doesn’t sleep as well away from home.
IN WHAT COUNTRIES IS SLUMBERPOD AVAILABLE?
WHAT IS THE RETURN POLICY?
We’re here to help, so if you are not completely satisfied with your purchase, you may return the product for a refund within 30 days of the delivery date. Your refund amount will be the purchase price minus a $20.00 restocking fee (if the product has been opened or used).
NOTE: Optional shipping insurance cannot be refunded.
To help your return go as quickly as possible, please follow these steps:
Use the Contact Us form or email email@example.com to let us know to expect your return. Please include your name, your order number, and the email address associated with the order along with details that will help us know why the item didn’t work out for you.
Do not attempt to return a product without receiving a return authorization from SlumberPod and confirmation that your return request has been received.
We will arrange the return for you by sending you a pre-paid return label to attach to the package and take to Canada Post or UPS. Please let us know the zip or postal code where you will drop off the package. In this case, the amount of the return shipping will also be deducted from your refund. Please return SlumberPod in the original shipping box or a similar size box if using our shipping label, as the shipping cost is based on the dimensions of the original shipping box. NOTE: Returns in larger boxes will be subject to additional fees deducted from your refund.
Returned items must be in "like new" condition and in the original packaging. See “Damages” below for the return of damaged items.
If SlumberPod approves your refund request, your refund, minus the $20 restocking fee (if the product has been opened or used) will be processed and applied to your original method of payment as soon as possible after receipt of the returned item. Depending upon your credit card company, it may take up to an additional 10 business days after the credit is applied for the credit to appear on your credit card account.
You will receive an email confirmation of receipt of the item along with verification of the refund being processed.
- As an alternative to the above, SlumberPod may refund your purchase price without requiring you to return the products at its discretion.
WHAT IF MY ORDER IS DAMAGED UPON RECEIPT?
If you received a damaged item, please let us know within 48 hours of the delivery. Please email firstname.lastname@example.org with a photo of the damage along with your name, your order number, and the email address associated with the order. Depending on the damage, you may receive replacement parts or a full replacement. We will walk you through the process and what to expect upon receipt of your email.
INFLUENCERS/ COLLABORATION REQUEST
Want to collaborate with SlumberPod. Send your request in the Influencer Platform
SLEEP CONSULTANTS AFFILIATE
Are you a sleep consultant and want to join our affiliate program. Please send your request to https://slumberpod.grin.live/affiliates