We’re here to help, so if you change your mind or your order isn’t quite right for some reason, it can come back to us within 30 days from the delivery date. Once we’ve received your returned item, we’ll give you a full refund of the purchase price, less a $10 USD restocking fee. To help your return go as quickly as possible, please follow these steps:
Use the Contact Us form or email firstname.lastname@example.org to let us know to expect your return. Please include your name, your order or delivery date, and the email address associated with the order along with details that will help us know why the item didn’t work out for you
Returned items must be in "like new" condition, and in the original packaging. (See “Damages” below for return of damaged items.) Please return SlumberPod in the original shipping box or similar size box if using our shipping label or your refund may be subject to additional fees.
Your refund (less applicable costs) will be processed and applied to your original method of payment as soon as possible after receipt of the returned item. Depending upon your credit card company, it may take up to an additional 10 business days after the credit is applied for the credit to appear on your credit card account.
You will receive an email confirmation of receipt of the item along with verification of the refund being processed.
What if my order is damaged upon receipt?
If you received a damaged item, please let us know within 48 hours of the delivery. Please email email@example.com with a photo of the damage along with your name, your order or delivery date, and the email address associated with the order. Depending on the damage, you may receive replacement parts or a full replacement. We will walk you through the process and what to expect upon receipt of your email.